After Sales

  Pre sales service

  Free provision of product technology related consulting services, and free consultation on common construction issues

  In sales service

  Satisfied: Customers who come to the terminal store to make purchases will enjoy the preferential policies and services agreed upon by "Santai".

  Thoughtful: Provide customers with professional product construction guidance and advice to ensure that they purchase satisfactory "Santai" products.

  Rest assured: Handle problems and difficulties for customers in a timely manner, answer their questions and patiently explain, so that customers have no worries.

  after-sale service

  Tracking service system: Establish a comprehensive customer profile for "Santai" users and provide preferential services for long-term users.

  Service supervision system: Users can file complaints through the service supervision hotline if they have any dissatisfaction with the after-sales service of "Santai".

  Upgrade reward system: Based on the sales performance of dealers, users who upgrade to "gold" or "platinum" can enjoy more comprehensive services and rich reward policies.